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My account linked to my parents account

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New Poster

My account linked to my parents account

So yesterday I signed up for internet service with xfinity. Years ago, I helped my parents set up their internet when I was still living with them. I used the same phone number. So when I signed up yesterday, xfinity recoqnized my phone and link my account to my parents. Not sure why it did that and I don't quite understand the reasoning. Anyways, I don't really mind that it's link but I just want to make sure my parents don't get my bill or I don't get theirs. I want to make sure that our accounts are seperated enough that we don't affect each other. 

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Official Employee

Re: My account linked to my parents account

Hi there @Freddricm12 

 

They should be separate, but if you're a manager role on their account (bill payment access) you may get their notifications about their bill being ready.

 

You can always manage your linked account status here:

https://customer.xfinity.com/#/settings/account/linked-accounts

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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Official Employee

Re: My account linked to my parents account

Hi Freddricm12. Great questions. They won't get your bill and your won't get their bill. if you're set to get a physical bill in the mail. The reason they linked up is because of using the same phone number. It should have given you an option at that point to create a new username though. This should help: https://comca.st/38FC1ku.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!