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My Account website says it's not set up after over two months

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Regular Visitor

My Account website says it's not set up after over two months

I am able to log in without difficulty, but when I go to "My Account" it just says:

  "We're getting your account set up. Check back soon to track and activate your services."

 

I have been unable to get any support through either phone or chat contact. I spent over an hour on the phone trying multiple times to get somewhere I could solve this. The chat bot is also useless since it seems unable to understand what my problem is.

 

I'd really like to get this solved so I can manage my bill.

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Official Employee

Re: My Account website says it's not set up after over two months

Hi Chris, 

 

Have you been able to look at the troubleshooting steps here to start?

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HER...

 

In a nutshell, go to www.xfinity.com/getstarted or www.xfinity.com/id to ensure you're using the right sign in credentials. 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: My Account website says it's not set up after over two months

Yes, I've confirmed that the ID I'm using is correct and I am able to log in.

But once logged in I can't do see my account information.

 

No one called me in 2-3 days as your troubleshooting steps indicate. It has been over two months.

I am being billed and I was able to set up autopay when I was called on the phone about my unpaid bill. However, the card that's being used for autopay has been shut off and I need to specify another one, but since I can't access my account ...

Highlighted
Official Employee

Re: My Account website says it's not set up after over two months

@chris_hanson  can you PM me your account number, address, and we'll look into it? You can do so by clicking on my name and clicking "Send Message".

 

In the meantime you can pay your bill before we get your account up and running via quick bill pay.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!