For over a month, I have been unable to access my account information or profile. Everytime I attempt a log-in, I get an -- at this point, frustrating -- message telling me Xfinity is working on my account, check back later. Even worse, the phone app "xFi" straight ou tells me I'm unaurthorized. Yet Xfinity, in a timely manner, deducts monthly fees from my account. [Robo-Customer Service Rep] is no help whatsoever, and no human is available to speak with. So what is the problem with Xfinity and it's online services?
Hi SnowBreeze. Thank you for posting here in the community for support. In the future, please wait to send us a private message until we request that you do so. That helps ensure we get to everyone in a timely manner. The situation with your account sounds frustrating, but you have come to the right place for help. What I can do is pull up your username on this end and manually tie it to your current account, which will fix the issue. To continue in the private message we have going, please provide me with the user ID you're attempting to use. We will go from there. Thank you!