Community Forum

Move/transfer service website doesn’t work

Highlighted
New Poster

Move/transfer service website doesn’t work

I enter in all the information about the move, then click “keep moving”. Three flashing dots come up, then... nothing.
Highlighted
New Poster

Re: Move/transfer service website doesn’t work

I see the same thing in multiple browsers. Looks like their page is broken right now.

Highlighted
Official Employee

Re: Move/transfer service website doesn’t work

Hi @Arishaig  and @kh14 ,

 

I just reached out to some folks and we're seeing some people with the issue. 

Could you private message me the results from this link https://www.xfinity.com/buy/healthcheck/ and we'll add it to an existing ticket?


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!