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Merging Accounts

Frequent Visitor

Merging Accounts

Hi, I have been a customer for 6 years. After a disaggreable customer service I asked to disconnect internet service. It turns out my decision was made in haste so I renewed service. But when I renewed my service the sales representative created a new identical account (save for new conflicting account numbers.)

If i could have the two accounts merged, it would save us quite abit of hassle. Me in clarity moving forward and Xfinity in juggling charges (as only one account should be considered active).

Thank you for your help.
Official Employee

Re: Merging Accounts

Hi @Will89 


I'll Private Message you so we can sort this out, thanks!!

I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
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