Hi, I have been a customer for 6 years. After a disaggreable customer service I asked to disconnect internet service. It turns out my decision was made in haste so I renewed service. But when I renewed my service the sales representative created a new identical account (save for new conflicting account numbers.)
If i could have the two accounts merged, it would save us quite abit of hassle. Me in clarity moving forward and Xfinity in juggling charges (as only one account should be considered active).
I'll Private Message you so we can sort this out, thanks!!
I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!