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Manage plan online

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Manage plan online

Why I can't change/manage my plan online?

Official Employee

Re: Manage plan online

Hi there @yk3669 

 

Do you currently have Flex? If so it may be linked to this issue

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Can-t-manage-my-plan-because-I-have-fle...

 

If not we'll escalate the issue to the Digital Care team here


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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