LoginLoop problem

Trying to check my account but after login, I am invited to login again. How do I solve this situation?

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Responses

XfinityJonathan

Official Employee

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839 Messages

5 years ago

Hi there @chloekline, can you try the following:

General Recommendations
1. Have you tried accessing the page from your mobile phone?
2. Clear your bowser cache (this applies to app sign-ins as well)
  1. Mobile phone:
    1. Instructions for Apple
    2. Instructions for Android
  2. Desktop browser:
    1. https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser

Antivirus/Firewall
1. Do you have an antivirus or firewall preventing the site from loading?

Browser Plugins
1. Do you have any browser plugins that may be blocking the page from loading?
VPN
1. Do you currently have a VPN running in the background? Does turning off the VPN successfully log you in? Not sure if a VPN would block access, sometimes VPN sevices have their own firewall rules that interfere so it's a good one to rule out.
Device/Network
1. Does the same issue persist when you go to www.login.xfinity.com ?
2. Does going on cellular make a difference?
3. Trying to rule out anything due to being on the home network.

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