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Login issue to my account area

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Valued Contributor

Login issue to my account area

Issues going to "My Account" area keeps going to "log in" screen .  Tried several times and keeps going back to the "log in" screen.  If it is down why not say that.  Worst web site I have ever used.

 

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New Poster

Re: Login issue to my account area

Same here. This issue has been taking place since 2019 and per one of the responses from the Comcast assosiates:
"...correction for this in most cases requires us to manually re-associate your username with your current account. Please send me a private message with your name and the username you use to log in and I will see what I can do for you. "

 

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New Poster

Re: Login issue to my account area

Here is the simular issue discussion where I found the above mentioned comment:

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Login-Loop-When-Is-Comcast-Going-To-Fix...

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Official Employee

Re: Login issue to my account area

Hi @ayusif @fedup978 ,

 

Welcome to the forums. I wouldn't correlate the issues from more than a year ago to your current situation. Symptoms may appear similar (e.g. if you're coughing it could be the seasonal flu, it could be something else).

 

Please start here and let me know which steps you've tried and specifically what you're seeing as the errors

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HER...

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Valued Contributor

Re: Login issue to my account area

After several tries over a couple of hours I was finally able to get in to the "my account" area.  FYI there was no error indicated when I made the attempts it just put me back to a sign-in/ log-in screen and if you signed in again, you would be sent back to that same sign-in screen.  I understand that systems have to be taken down from time to time but it sure would be nice to provide the customers with a message if that is the case..  Getting put into a loop to sign in is not helpful and it sure does not haelp the customer satisfaction..

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New Poster

Re: Login issue to my account area

Happy Holidays. Because I have not been able surprisingly successfully to login. Into our Myxfinity account online, we only see the way to resolve this issue is if someone of Xfinity Office personnel official with Administration priviledge rights to configure our account so that we able to login and pay our monthly bill online. We do not see any other ways to pay our Xfinity Bill's. Otherwise, my son suggest that we are taking our TV SERVICE to somewhere else. You name it. We are at the brink to stop paying or what? So we are taking it, you decide.
Any other suggestions