your site AND customer service are pathetic! has never worked correctly for me but your billing sure takes my money because you have a "work around" that permits paying bill without logging in!
I have spent hours on the phone with your pathetic customer service and they never fix anything!
I am a new customer and having this same issue. I am unable to login to my account information. It takes the password looks like it will login and then loops back to enter the password again.
From what I've have discovered from the troubleshooting I have done to resolve this for others, this is caused by a provisioning error on the back end of accounts where the username you created is not linking to your accounts.
If you are still experiencing this issue and not able to login to your account please send me a private message with the following information so I can make sure the changes that need to be made are made to your account:
To send a private message click on my name "ComcastChe", then click send a message.
Welcome to the Xfinity Forum and thanks for posting your question. I have been able to resolve this for a lot of people so far. Can you please follow the steps above and send the information needed to begin troubleshooting? If you reply outside of my working hours, I will reach out when I get back. My working hours are Monday - Friday's 2:30-11 PM MST.
@ComcastChe how do I send you a PM? I click on your name then it takes me to your profile but I can't find where to send you a message, your name is unclickable in your profile.
I am logged in as well.
Hi Che, I can't send you a message from your profile for some reason. I signed up for xfinity internet last month and have never once been able to log into my account. I'm getting prompts to manage my billing through a portal I can't access. Any suggestions?
In order to send a private message, you must first make your own public post, or comment on a public post. Since you all have made a public post, you should be able to send me or one of my peers a private message. We all have the same tools to assist you.
To send a private message, login, then click on my name "ComcastChe", and click send a message, which should be on the right side of the page "Envelope".
This thread will now be closed. If you're still having issues, create a new post asking for assistance and one of us will be able to assist you.