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Login Loop Issue

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Login Loop Issue

I started having issues with login today. Everytime I try to log in, it brings me back to the log in page. I've read numerous postings of others having the same issue. How can this be resolved?

Official Employee

Re: Login Loop Issue

Hey there @LeeISFJ 


  1. Have you updated your browser and enabled cookies?
  2. Have you tried clearing your cache?
  3. Have you tried signing in from a different browser?
  4. Have you tried signing in from a different device (e.g. laptop or a cell phone)?
  5. Have you tried signing in from a different network (e.g. 4G/5G cellular)?
  6. Have you whitelisted the page from any AV/firewall/adblock you may have? (note: I use an adblocker too so my ask is only that you temporarily disable to see if it's a contributing factor)

This usually helps narrow the potential issue down for us.

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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