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Login Loop Issue

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New Poster

Login Loop Issue

I started having issues with login today. Everytime I try to log in, it brings me back to the log in page. I've read numerous postings of others having the same issue. How can this be resolved?

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Official Employee

Re: Login Loop Issue

Hey there @LeeISFJ 

 

  1. Have you updated your browser https://www.whatismybrowser.com and enabled cookies?
  2. Have you tried clearing your cache?
  3. Have you tried signing in from a different browser?
  4. Have you tried signing in from a different device (e.g. laptop or a cell phone)?
  5. Have you tried signing in from a different network (e.g. 4G/5G cellular)?
  6. Have you whitelisted the page from any AV/firewall/adblock you may have? (note: I use an adblocker too so my ask is only that you temporarily disable to see if it's a contributing factor)

This usually helps narrow the potential issue down for us.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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