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Login Internet Payment

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Login Internet Payment

As you can tell I have been login  before my August payment was due to make a payment. After login I get a screen that say" somthing is wrong, please try again". I have tried this for several days now. Yesterday I received a past due email. I have even talked with your Customer Service Rep's and the last time I was placed on hold for a good while and gave up with that one. I tried again by internet using an Office PC today and still get the same screen. Please help.

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Official Employee

Re: Login Internet Payment

Hi there @MarblesRacin 

 

I just looked at your account and it seems to be in a soft disconnect status due to the non-pay, but I made a modification to enable (we're triaging to determine the root cause). You should be able to sign in and pay now, let me know if that works or if you're still having issues.

 

For everyone else:

There's a section on the pinned troubleshooting steps:

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Identity-Troubleshooting-Steps-Incu...

 

I can't pay my bill, I don't remember how to sign in, my bill is due soon

There's a quick/lite bill pay option that doesn't require you have an Xfinity ID:

https://customer.xfinity.com/lite 

 

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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