Community Forum

Linked to an account that isn't me

Highlighted
New Poster

Linked to an account that isn't me

My primary accout is not me, it's no one I know and it's registered to an address I've never lived at. Everytime I try to switch my actual account to be the primary it gives me an error. I am stuck as a secondary account because of this other account. Does anyone know the solution? I've spoken to two customer service representatives already about this to no avail.

Highlighted
Official Employee

Re: Linked to an account that isn't me

Hi @GeorgeMadden  can you PM me and we'll take a look at your account? Please provide both account numbers, your Xfinity ID (email, mobile, username), as well as your service address in the message. 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!