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I cannot view my account information after I sign in, and I need to cancel my subscription

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Regular Visitor

I cannot view my account information after I sign in, and I need to cancel my subscription

I cannot view my account information after I sign in, I get a communication error. 

 

I need to get to my information because I need to cancel my account after moving, and I do not have access to my billing information. The represenatative I called would not help me even though I had all other information associated with my account.

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Official Employee

Re: I cannot view my account information after I sign in, and I need to cancel my subscription

Hello arielklevecz. Thank you for visiting and posting on our Forum. We're sad to see you want to cancel your subscription. I can assist with troubleshooting your online account access issues. Please send me a private message and include your full name so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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