Regular Visitor
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3 Messages
I cannot view my account information after I sign in, and I need to cancel my subscription
I cannot view my account information after I sign in, I get a communication error.
I need to get to my information because I need to cancel my account after moving, and I do not have access to my billing information. The represenatative I called would not help me even though I had all other information associated with my account.
XfinityJoeTru
Official Employee
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7K Messages
5 years ago
Hello arielklevecz. Thank you for visiting and posting on our Forum. We're sad to see you want to cancel your subscription. I can assist with troubleshooting your online account access issues. Please send me a private message and include your full name so I can assist you.
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