Community Forum
Top

I cannot view my account information after I sign in, and I need to cancel my subscription

Highlighted
arielklevecz
Regular Visitor
‎03-28-2020 03:12 PM

I cannot view my account information after I sign in, and I need to cancel my subscription

I cannot view my account information after I sign in, I get a communication error. 

 

I need to get to my information because I need to cancel my account after moving, and I do not have access to my billing information. The represenatative I called would not help me even though I had all other information associated with my account.

0 Likes
Reply
Highlighted
ComcastJoeTru
Official Employee
‎05-06-2020 04:16 PM

Re: I cannot view my account information after I sign in, and I need to cancel my subscription

Hello arielklevecz. Thank you for visiting and posting on our Forum. We're sad to see you want to cancel your subscription. I can assist with troubleshooting your online account access issues. Please send me a private message and include your full name so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0 Likes
Reply
Visit Our Help Communities