I filled out all the proper paperwork and jumped through all the hoops to take over my mom's account after her death earlier this year. Instead of changing it over to me, they made me a MANAGER and left her on the account as the PRIMARY. I can't make changes to this ridiculously expensive account
Hi @JeffreyHash! Thanks for using the Xfinity Forum to bring this to our attention. I've had the chance to reply to your private message, and am ready to assist you! Chat with you soon.