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I can login to my account but can't see details

rljones39
Regular Visitor

I can login to my account but can't see details

Signed up last November.  When I sign in with that email I get the following message : "We're getting your account set up. Check back soon to track and activate your services."  The wierd thing is that it shows what appears to be an old comcast email address. <edit removed for personal information>

 

I can't get into my new account, and I need to change credit card for my current billing.  Right now I can't get into anything.  😠

 

 

ComcastAnna
Official Employee

Re: I can login to my account but can't see details

Hi @rljones39, welcome to Xfinity Forums! I am sorry to hear you have had troubles viewing the new account online. I would be happy to help get to the bottom of this. Can you send me a private message with your current service address and full name? 

 

To send a private message please click my username "ComcastAnna" and select "Send Message" on the dropdown.  


I am an Official Comcast Employee.
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j_terry88
Regular Visitor

Re: I can login to my account but can't see details

I’m having the same problem