How can I cancel my account when I cannot get thru by phone or online? Trying for days!

newrbower · ‎08-07-2020

I have been trying to get through online, thru service chat, and by phone for several days to cancel my service. I can't cancel without talking to someone, but as soon as I am not buying more services, there are no operators or reps available. I'm not happy about paying for services I am not using!

ComcastTambrey · ‎08-08-2020

Hello, newrbower! Welcome to the Xfinity Forums.

I'm sorry to hear you've had such a hard time getting some help with your account, but I'm really glad you reached out to us here. Although we do not want to see you go, I'd be more than happy to help close out your account. Please send me a private message with your first and last name, as well as your service address so I can assist.

To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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How can I cancel my account when I cannot get thru by phone or online? Trying for days!

Re: How can I cancel my account when I cannot get thru by phone or online? Trying for days!