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Got stuck on "We're getting your account set up. Check back soon to track and activate your service"

NeilCai
New Poster

Got stuck on "We're getting your account set up. Check back soon to track and activate your service"

Seems I cannot do anything with my account. Don't know if it's related to that I'm using Xfinity.

ComcastJonathan
Official Employee

Re: Got stuck on "We're getting your account set up. Check back soon to track and activate your

Hi there. Please private message me with your email, mobile phone number, account number, and address (do not post them here).


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
ComcastJonathan
Official Employee

Re: Got stuck on "We're getting your account set up. Check back soon to track and activate your

Hi all,

 

We were able to clarify that our customer here had a WiFi on demand account, and would not need to sign in to purchase services after he moves. Once in the buyflow, if the email or mobile match with an existing Xfinity ID like this one, it'll be re-associated back to the account and the same log-in credentials can be used to sign in to the new services. 

 

Cheers,

Jonathan


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
yy11
New Poster

Re: Got stuck on "We're getting your account set up. Check back soon to track and activate your

Hi Jonathan,

 

I have the same problem. Could you help me with that? Thank you so much!

SFLafayette
New Poster

Re: Got stuck on "We're getting your account set up. Check back soon to track and activate your

I'm having the same issue:  "We're getting your account set up. Check back soon to track and activate your services."  It's been stuck for weeks...

Anyone able to resolve this so I can log into my account? Many thanks!!

 

@ComcastChe  @ComcastJK @ComcastAl  @ComcastMorgan

 

Photo w/ info:  https://www.dropbox.com/s/y3nnklmbkghnpha/Screen%20Shot%202020-11-04%20at%2011.27.12%20AM.png?dl=0 

ComcastJonathan
Official Employee

Re: Got stuck on "We're getting your account set up. Check back soon to track and activate your

Hi @yy11 @SFLafayette and everyone else - please create your own post so we can better help you with your issue. 

 

We've listed guidance for this issue here:

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HER...

 


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"