Hi there. Please private message me with your email, mobile phone number, account number, and address (do not post them here).
We were able to clarify that our customer here had a WiFi on demand account, and would not need to sign in to purchase services after he moves. Once in the buyflow, if the email or mobile match with an existing Xfinity ID like this one, it'll be re-associated back to the account and the same log-in credentials can be used to sign in to the new services.
I have the same problem. Could you help me with that? Thank you so much!
I'm having the same issue: "We're getting your account set up. Check back soon to track and activate your services." It's been stuck for weeks...
Anyone able to resolve this so I can log into my account? Many thanks!!
We've listed guidance for this issue here: