I'm using Chrome/Windows 10, and have unblocked popups for the Xfinity website. When I try to "Print/Save Statement (PDF)" a new window opens, and I get an error message "Failed to load PDF document." Any suggestions?
Do you have Adobe Acrobat Reader, or another PDF reader on your computer?
I can confirm that on my machine, both in Chrome and Firefox (and Adobe after I download it), specifically my bill PDF fails to load. All other PDFs work fine
Can confirm same in chrome and Firefox on multiple Android devices, and chrome, Firefox, edge and Internet explorer on multiple Windows 10 machines. They all load PDF fine otherwise. The PDF file are downloading empty at zero bytes. Been like this for weeks!
Another thread going on same issue here:. https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Print-Save-Bill-PDF-does-not-work/t...
@jfederline wrote: ... Another thread going on same issue here: ...
That link has garbage characters tacked on to the end that will prevent it from working in most browsers. https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Print-Save-Bill-PDF-does-not-work/m... should be OK.
@arvindsk wrote: @Xfinity: Can you please fix this. Cannot download bills now
This sometimes happens to me when I follow the "View Bill Details" link and click "Print/Save Statement (PDF)". When it does, I go to the "View Bill History" link on the main Billing page, and click the "View PDF" link for the current bill on https://customer.xfinity.com/#/billing/past-statements. That usually works, but sometimes I just have to wait a day or two until Billing gets its act together.
Thanks for flagging folks, this is a known defect for folks who have linked accounts and has been requested as a fix. I don't have any additional information on estimated time but I'm asking for us.
BruceW is spot on with the workaround.