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Did comcast get hack ?

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New Poster

Did comcast get hack ?

Why it kept on kick me out and automative download an ' X' mark to my computer ? everytime I'm trying to login to my acount ? and my payment due date is coming up

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Official Employee

Re: Did comcast get hack ?

As a temporary workaround, you can pay your bill here:

https://www.xfinity.com/bill-pay

 

Please PM me and I'll take a look for you. I recommend you try downloading the Xfinity My Account app and paying your bill there as an alternative, this may be isolated to your computer browser. 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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