New Poster
•
2 Messages
Daughter (member) can not join my new acct #; Still linked to old closed acct #
Hello,
I had comcast acct two years ago that closed and so when in and signed up for new acct month ago they gave me new acct #.
I keep trying to add my daugher as secondary user (member) but I believe her cell phone number is linked to the old closed acct #.
I have tried everything but I can not access the old acct # to delete her off the old acct.
Thank you!
XfinityJonathan
Official Employee
•
839 Messages
5 years ago
Hi @cynthialanz33 ,
Let me know if this reflects the steps you've taken so far, there are some clarifying questions as I don't have enough context on what you're describing.
0
0