Community Forum

Constant password reset

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Regular Visitor

Constant password reset

Y’all ever going to come up with a fix for the fact your system constantly makes some of us reset our password every month?

There’s literally hundreds of posts about this on this forum. I highly doubt I have suspicious activity multiple times on my 15 reset password resets in the last 5 months.
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Regular Visitor

Re: Constant password reset

You're only resetting once a month? I'm doing multiple times a day. There is something very wrong with the system and I don't think it's on my end.

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Official Employee

Re: Constant password reset

@myrlin7 @TMLunny04 please read the #2 pinned post here.

 

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Troubleshooting-Scenario-I-m-repeatedly...

 

It's most likely a compromised situation you're not aware of on your end. Please follow all the steps and reach out to CSA (also in the post).


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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