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Comcast wants me to reset my password at EVERY login?

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Contributor

Comcast wants me to reset my password at EVERY login?

I just made some changes to my plan and now if I logging it works fine but is then followed by a request to reset my password saying my account has been compromised. I reset the password, log in again and get the same message.

 

So for some reason the account sees my logins as compromised and simply does not work. I can find no way to stop it or specify that this is me logging in.

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Official Employee

Re: Comcast wants me to reset my password at EVERY login?

Hi there @mikebox121 

 

This is very atypical, so we'll do some research around it. Thanks for flagging.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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