Community Forum
Top

Comcast wants me to reset my password at EVERY login?

mikebox121
Contributor
‎08-09-2020 04:38 PM

Comcast wants me to reset my password at EVERY login?

I just made some changes to my plan and now if I logging it works fine but is then followed by a request to reset my password saying my account has been compromised. I reset the password, log in again and get the same message.

 

So for some reason the account sees my logins as compromised and simply does not work. I can find no way to stop it or specify that this is me logging in.

0 Likes
Reply
ComcastJonathan
Official Employee
‎08-11-2020 09:16 AM

Re: Comcast wants me to reset my password at EVERY login?

Hi there @mikebox121 

 

This is very atypical, so we'll do some research around it. Thanks for flagging.


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
0 Likes
Reply
Visit Our Help Communities