Comcast wants me to reset my password at EVERY login?

mikebox121 · ‎08-09-2020

I just made some changes to my plan and now if I logging it works fine but is then followed by a request to reset my password saying my account has been compromised. I reset the password, log in again and get the same message.

So for some reason the account sees my logins as compromised and simply does not work. I can find no way to stop it or specify that this is me logging in.

ComcastJonathan · ‎08-11-2020

Hi there @mikebox121

This is very atypical, so we'll do some research around it. Thanks for flagging.

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Comcast wants me to reset my password at EVERY login?

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