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Cant access online account

New Poster

Cant access online account

My account says:


"We're getting your account set up. Check back soon to track and activate your services."


Its been like this since I signed up (months ago)


There appears to be no way to view my bill or even get help from xfinity about this. 


Any suggestions?


Official Employee

Re: Cant access online account

Hi there! I can help! 


Let's take a look into your account.


Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Cant access online account



I'm having the same issue. Been over a year now. Thanks.