Community Forum

Cannot unlink two accounts

Andreato
New Poster

Cannot unlink two accounts

Need to unlink my two accounts to get my TV package activated... HELP!
ComcastJonathan
Official Employee

Re: Cannot unlink two accounts

@Andreato We have now enabled the ability for you to unlink accounts you do not want linked directly from the My Account website experience. 

 

Go here for the new experience:

https://customer.xfinity.com/#/settings/account#linked-accounts

 

If you need a guide on how to do so, here's the Help and Support article:

https://www.xfinity.com/support/articles/switching-between-multiple-accounts


I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"