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Cannot change my xfinity primary account

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New Poster

Cannot change my xfinity primary account

My primary account is currently connected to an old one. I tried to connect that to the new one by clicking the edit button. However, I got the following. Need to switch my primary account for xfi app. Please help!

xfinity.PNG

(It seems that the picture cannot be viewed properly? But I bassically got a COMMA under the picture and a message saying "You'll see this account each time you sign in".)

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Official Employee

Re: Cannot change my xfinity primary account

Hi @jiaxinggeng, did you try the "Make Primary" functionality in My Account Web --> Settings --> Linked Accounts --> Edit

 

Details in the following support documentation:

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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