Community Forum
@haojunzhang wrote:
When I log into my account, it is either an error page or saying I am a secondary user and cannot manage the account. I need to change credit card info for billing amongst other things. Please help.
To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup
Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
