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Cannot View my Bill

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New Poster

Cannot View my Bill

I

image.png

activated my services at Xfinity about a week and a half ago. I am STILL unable to access my account or bill online, the image below is what I get every time I log in. I cannot see when my bill is due or what my balance is. I have spoken on the phone to two peole at Xfinity that have not been able to help me. Has this happened to anyone else? Please help! 

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New Poster

Re: Cannot View my Bill

I have been unable to view my bill online for over a month. Multiple contacts with Xfinity with no assistance in this matter. Their website is broken and no one is interesting in correcting the problem, apparently. I'm sorry that you are also experiencing the problem, but I've not been able to get a satisfactory response from Xfinity, either.

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Official Employee

Re: Cannot View my Bill

Hi @sdeman50  and @6951958, can you please reach out to me via a private message and provide for me your account number, address, and I can look into it for you?

 

I'm assuming you've both started here to troubleshoot

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HER...


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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