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Cancelled Account, Showing Previous Services & Old Service Address

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Cancelled Account, Showing Previous Services & Old Service Address

I've recently cancelled my internet and TV services as I'm going through a divorce and had my ex setup an account in her own name. I notice when I log in post sending the equipment back it still shows TV and internet on my login screen. How do I find out that those services attached to my login have been cancelled so that I can link my account with someone else's and just make sure I'm not paying or attached to services that I setup? As well as the service address still shows my old address and will not let me update it.

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Official Employee

Re: Cancelled Account, Showing Previous Services & Old Service Address

Hi there @Moo239 

 

I'm sorry to hear about your divorce, we are here to help you get this sorted out. I'll PM you.

 

 


@Moo239 wrote:

I've recently cancelled my internet and TV services as I'm going through a divorce and had my ex setup an account in her own name. I notice when I log in post sending the equipment back it still shows TV and internet on my login screen. How do I find out that those services attached to my login have been cancelled so that I can link my account with someone else's and just make sure I'm not paying or attached to services that I setup? As well as the service address still shows my old address and will not let me update it.


 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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