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Can't unlink previous address unless automatic payments are turned off

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Regular Visitor

Can't unlink previous address unless automatic payments are turned off

Hello! Appreciate help with this, thanks. 🙂

 

I have three service addresses associated with my account, reflecting two past addresses within the past year + my current (new) one. After making the current address my Primary, I went to unlink the other two (as I don't live there anymore). When trying to Unlink, it says "This account can't be unlinked yet because automatic payments are turned on. Please switch to [that account] and disable automatic payments." This is the case for both of the alternate accounts.

 

However, when switching to said account, I'm unable to even *view* the Bill and Payment Settings, let alone change anything. When I try to access it, it reads "This feature is unavailable - Your Xfinity services are disconnected."

 

Can anyone help with this seemingly impossible task of unlinking previous addresses? Thank you!

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Official Employee

Re: Can't unlink previous address unless automatic payments are turned off

Hi @joemoewin, can you PM me your account information privately so we can take a look? Click my name and click "send message"

 

Thanks

Jonathan

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Can't unlink previous address unless automatic payments are turned off

Thanks, Jonathan – sent!