Can't switch primary user

[RepassTa]

Hey, my father was the primary user of our account, but he passed in June. I've been trying to swap all of our important bills over to my name, but I don't have access on my account to swap the primary user. I also don't have his login information because he became very paranoid before his passing, and this was one of the accounts he changed.

[ComcastJonathan · Accepted solution]

Hi @RepassTa,

I'm sorry for your loss. You'll need more than switching the primary user, but a full account takeover. We have a digital process to kick that off, which will include access to his digital identity. Please start here: 

https://www.xfinity.com/support/account-management/bereavement

[RepassTa]

Thank you this was so helpful. I really appreciate it

[ComcastJonathan]

You bet @RepassTa! Keep me posted if you have any further questions or updates you need me to take a look at.

[RepassTa]

I would like to know about how long it takes for that to process because I did submit the form the day you gave me the link.

[ComcastJonathan]

Hrm should be done in a week tops, feel free to message me and I’ll check tomorrow for us