Community Forum

Can't see billing information in my account

Highlighted
New Poster

Can't see billing information in my account

Hi, I'm trying to pay my bill online and there are messages in the account that 

Your upcoming payments are currently unavailable.

Your recent payments and credits are currently unavailable.

Your billing details are currently unavailable.

You can still make a payment. Please check back later for updated billing information.

 

I've been trying to make a payment since Sunday and do not want any late charges.

Highlighted
Official Employee

Re: Can't see billing information in my account

Hi @bill4june2020  I have to say, folks are on a roll with the witty usernames, kudos!

 

Can you send me a private message with your account information, and I'll take a look for you (please do not post it here). 

 

To send a private message, please click my name "ComcastJonathan" then select "Send a Message" on the right side.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Can't see billing information in my account

@bill4june2020 

 

While we get your My Account issues fixed, you do have the following options to pay your bill:

reference: https://www.xfinity.com/support/account-billing#billing-payments/paying-your-bill

How to Make a Payment

There are many convenient ways to pay your Xfinity bill.

My Account

Regardless of the current status of the services at your address, Xfinity My Account is where you view or pay your bill and manage your account. There are a few ways to access it:
Interested in paying online, but want a walk-through? No problem.

Other Ways to Pay

  • Call us at 1-800-xfinity and follow the automated prompts.
  • Mail us a check using the insert included in your Xfinity bill.
  • Visit an Xfinity Store to pay in person or use one of our Xfinity Self-Service Kiosks.
    • Xfinity Self-Service Kiosks are located inside all Xfinity Stores. Check our Find an Xfinity Store locator first to find your closest store, the hours of operation and/or if it’s currently open.
  • Visit a Western Union Quick Collect location.

No matter which payment option you use, if your account is active you can confirm your payment has gone through successfully by opting to receive a payment confirmation alert in My Account.

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!