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Can't pay bill online

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New Poster

Can't pay bill online

When will Xfinity fix their website so that I can pay my bill online?

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Official Employee

Re: Can't pay bill online

Hi @ming1 , can you please provide us more information on what's preventing you from signing in? 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Can't pay bill online

Everytime I click on the "pay" link, I get a "Sorry, This Isn't Working Right Now" Message.

 

I thin comcast pays their IT guys to keep this website "running" <Edited>.  That way they can collect late fees from people that tried to pay online (over and over and over and over and over.......). 

 
 
 
 
 
 
 
 
 
 
 

 

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Official Employee

Re: Can't pay bill online

Hi @jeff542. I'm sorry to hear you are having issues paying your bill online. Our IT folks are not out to create late payment situations. 

 

I've done research on your account and have emailed you a payment link. Let me know if that works. If you can send me a private message and outline the steps you took and include any screenshots we can send it over to get triaged and fixed. I'm curious too if you're able to promote your Viewer to a Manager, and sign in using that name@comcast.net and let me know if you're able to pay the bill under that identity. 

 

Below are other steps to ensure you get your payment in on time as a temporary fallback option.

My Account

Regardless of the current status of the services at your address, Xfinity My Account is where you view or pay your bill and manage your account. There are a few ways to access it:
Interested in paying online, but want a walk-through? No problem.

Other Ways to Pay

  • Call us at 1-800-xfinity and follow the automated prompts.
  • Mail us a check using the insert included in your Xfinity bill.
  • Visit an Xfinity Store to pay in person or use one of our Xfinity Self-Service Kiosks.
    • Xfinity Self-Service Kiosks are located inside all Xfinity Stores. Check our Find an Xfinity Store locator first to find your closest store, the hours of operation and/or if it’s currently open.
  • Visit a Western Union Quick Collect location.

No matter which payment option you use, if your account is active you can confirm your payment has gone through successfully by opting to receive a payment confirmation alert in My Account.

 

 

 

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!