Hi, jda33. Thank you for posting here for support! We are looking into a possible solution for the situation with online plan management while being subscribed to our Flex service. So sorry for the inconvenience! I would be more than happy to step in and assist you in reviewing pricing options for internet packages in the meantime. No problem! To get started, please send me a PM with your first and last name. I will meet you there and we can continue. 🙂
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
I appreciate the offer to help users but It was stated by end of September this would be fixed on the website. We are now into October. Is there a revised timeframe for fixing this on the website?
It's looking like Q4 when I reached out to the team around their timelines. In the mean time, chat in and we'll be able to help you!