Community Forum

Can’t manage plan due to Flex

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Regular Visitor

Can’t manage plan due to Flex

I would like to look at the pricing for internet packages since my current pricing will be ending soon but I cannot since I have the Flex device.
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Official Employee

Re: Can’t manage plan due to Flex

Hi, jda33. Thank you for posting here for support! We are looking into a possible solution for the situation with online plan management while being subscribed to our Flex service. So sorry for the inconvenience! I would be more than happy to step in and assist you in reviewing pricing options for internet packages in the meantime. No problem! To get started, please send me a PM with your first and last name. I will meet you there and we can continue. 🙂

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

 


I am an Official Comcast Employee.
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Regular Visitor

Re: Can’t manage plan due to Flex

I appreciate the offer to help users but It was stated by end of September this would be fixed on the website. We are now into October. Is there a revised timeframe for fixing this on the website?

 

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Official Employee

Re: Can’t manage plan due to Flex

It's looking like Q4 when I reached out to the team around their timelines. In the mean time, chat in and we'll be able to help you!


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!