Can't manage my plan because I have flex! PLease help!
I used to be able to manage my account online but now I cannot because I have Flex!
This is supposedly a "known issue" that was supposed to be fixed in September and now I have it!
I am having the same issue. I get the message "Looks like you'll need some extra help completing your order." Very frustrating especially with wait times on calling and\or chat.
@theSchinkels please follow the forum guidelines and create your own post.
Greetings, @max212! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you continue to run into this error. I have looked into the issue and it's still being worked on. I certainly apologize for the inconvenience. If you are needing assistance with upgrading your services feel free to send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.