Hello @DKreis, thanks for reaching out to us on our Forums page. We apologize for any inconvenience or frustration this is causing you. This is still a known issue we are working on resolving. In the meantime, we would love to assist you with any account changes, issues, or concerns you may have. Please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".