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Can't manage account because of Flex.

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Can't manage account because of Flex.

Can't manage my account because of Flex. Can't cancel Flex because I can't manage my account. Employees have been promising a fix since September, yet here we are...

Official Employee

Re: Can't manage account because of Flex.

Hello @DKreis, thanks for reaching out to us on our Forums page. We apologize for any inconvenience or frustration this is causing you. This is still a known issue we are working on resolving. In the meantime, we would love to assist you with any account changes, issues, or concerns you may have.  Please send me a Private Message including your first and last name as it appears on the account?


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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