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Can’t make changes to this account

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New Poster

Can’t make changes to this account

I keep getting this message when I’m trying to move my service . I am the only one on this account and have been the entire time. This has been a problem for a while I just ignored it at my ole house because everything worked
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Official Employee

Re: Can’t make changes to this account

Hi @Cp891 

 

Start here through the troubleshooting steps and let us know what you found. 

 

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HER...

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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