Community Forum

Can't login into account

New Poster

Can't login into account

I can't access my Xfinity account . It won't load sometimes or says sorry can't login at the time.
Official Employee

Re: Can't login into account

Hi @Marrs1 


I suggest clearing the cache in your mobile phone's browser cache:

Mobile phone:

Instructions for Apple

Instructions for Android


Desktop browser:


If that doesn't work, I'd reset the password


If not, let me know and we can PM to discuss your account.

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!