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Can't login into account

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New Poster

Can't login into account

I can't access my Xfinity account . It won't load sometimes or says sorry can't login at the time.
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Official Employee

Re: Can't login into account

Hi @Marrs1 

 

I suggest clearing the cache in your mobile phone's browser cache:

Mobile phone:

Instructions for Apple

Instructions for Android

 

Desktop browser:

https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser

 

If that doesn't work, I'd reset the password https://idm.xfinity.com/myaccount/reset?execution=e1s1

 

If not, let me know and we can PM to discuss your account.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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