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Can't login into account

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Can't login into account

I can't access my Xfinity account . It won't load sometimes or says sorry can't login at the time.
Official Employee

Re: Can't login into account

Hi @Marrs1 


I suggest clearing the cache in your mobile phone's browser cache:

Mobile phone:

Instructions for Apple

Instructions for Android


Desktop browser:


If that doesn't work, I'd reset the password


If not, let me know and we can PM to discuss your account.

I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"