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Hi @Marrs1
I suggest clearing the cache in your mobile phone's browser cache:
Mobile phone:
Desktop browser:
https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser
If that doesn't work, I'd reset the password https://idm.xfinity.com/myaccount/reset?execution=e1s1
If not, let me know and we can PM to discuss your account.