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Can't change plans due to FLEX - need help!

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Can't change plans due to FLEX - need help!

After reading around this is a known issue, which i happen to need help with.


I am greeted by an error page whenever I want to look at available plans.


Would appreciate help.


Official Employee

Re: Can't change plans due to FLEX - need help!

Greetings, @jagarc79! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear you are running into this issue when trying to make changes to your plan. We can certainly assist you with this. Can you please send me a PM wit your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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