Can't add users and site will not give me full access

There are no users listed. The account says I am the manager once I log in, but when I ask the chatbot for help it says that my account does not have access to billing.

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Responses

Again

Expert

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31.9K Messages

5 years ago

@waltscie_yahoo wrote:

There are no users listed. The account says I am the manager once I log in, but when I ask the chatbot for help it says that my account does not have access to billing.

To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup

Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

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XfinityJonathan

Official Employee

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839 Messages

5 years ago

@waltscie_yahoo there's definitely some weirdness happening. Has this always been the case, or have you made changes to your account recently?

I see both your email and mobile contact points tied to the Manager but not the Primary, which is just an Xfinity ID username.

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Sign-In and Account Management

waltscie_yahoo

Can't add users and site will not give me full access

Again

XfinityJonathan

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