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Can’t add my email address or phone number😩

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Can’t add my email address or phone number😩

The system will not let me add my email address of cell number to my account! Keeps telling me that it’s already associated with another account?? But I don’t have another account!
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Official Employee

Re: Can’t add my email address or phone number😩

Hi @Marissa95, please see the pinned post for directions on what to do in this situation, and let me know if you were successful or need more assistance:

 

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Identity-Troubleshooting-Steps-Incu...

 

 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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