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@dave5610 wrote:
After moving, I'm told that I no longer have Xfinity service when I try to use the My Account app. Also, when I go to my account online, I do not have the settings to my manage TV or internet service. (I tried deleting and reinstalling the app, but received the same message.) Please advise.
You most likely have a new account number. Account numbers are associated not just with the customer, but with the address as well. Call Comcast to find out what your new account number is, if it's not on any paperwork you might have received.
1-800-COMCAST
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
