Re: Can't access account information and shop for plans - Xfinity Help and Support Forums

jonpham46 · ‎09-05-2020

I'm just trying to buy internet. Everytime I click on anything in the comcast menu, I am shown the following message:

"""

Thanks for your purchase, jonathan!

We're getting your account set up. Check back soon to track and activate your services.

"""

I can't change my email, check my phone number, or do anything with my account.

jonpham46 · ‎09-05-2020

I'm just trying to buy internet plans and set up some internet.. I am continually seeing

We're getting your account set up. Check back soon to track and activate your service

ComcastJonathan · ‎09-05-2020

Have you purchased services yet? If not, I recommend signing out, or going into a private browser, and shopping, then you'll be able to associate your purchase with your Xfinity ID later on in the process.

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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fsupremef · ‎09-07-2020

It's directly guiding me to log in before I could choose a new plan. I have the exact same issue as him.