jonpham46's profile

New Poster

 • 

2 Messages

Saturday, September 5th, 2020 1:00 AM

Closed

Can't access account information and shop for plans

I'm just trying to buy internet. Everytime I click on anything in the comcast menu, I am shown the following message: 

"""

Thanks for your purchase, jonathan!

We're getting your account set up. Check back soon to track and activate your services.

"""

I can't change my email, check my phone number, or do anything with my account.

This conversation is no longer open for comments or replies and is no longer visible to community members.

New Poster

 • 

2 Messages

5 years ago

 I'm just trying to buy internet plans and set up some internet.. I am continually seeing  

 

We're getting your account set up. Check back soon to track and activate your service

Official Employee

 • 

839 Messages

5 years ago

Have you purchased services yet? If not, I recommend signing out, or going into a private browser, and shopping, then you'll be able to associate your purchase with your Xfinity ID later on in the process.

New Poster

 • 

1 Message

5 years ago

It's directly guiding me to log in before I could choose a new plan. I have the exact same issue as him. 

forum icon

New to the Community?

Start Here