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Can't Delete Account. "We're getting your account set up," for two years.

steinmanaaronm
New Poster

Can't Delete Account. "We're getting your account set up," for two years.

I am trying to delete an acount I never ended up using. Everytime I log into the account I get a message that says,

 

"Thanks for your purchase, Aaron! We're getting your account set up. Check back soon to track and activate your services."

 

It has given me this same message for almost two years.

 

I am not able to access the account or the account settings so I am not able to delete the account. When I try to use the talk to an agent feature I get an error message.

 

How do I delete this account? Is there an email address I can use to contact xfinity?

ComcastMichael
Official Employee

Re: Can't Delete Account. "We're getting your account set up," for two years.

Greetings, steinmanaaronm! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are running into with trying to get into the MyAccount with the right account. I would like to look into this further for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

 


I am an Official Comcast Employee.
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