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Can not access my account

Tyler1999
New Poster
‎09-08-2020 12:56 PM

Can not access my account

Hi, I recently purchased my Xfinity plan and set my account up, all over four days ago. I am still stuck on the “we’re getting your account set up” part of it, and I can do nothing to even view my account or my purchase.

I have my own router and cables, all I need is for my account to be set up. It has been four days and I am missing online college class time as a result. If there’s anything that can be done as soon as possible, that would be great
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ComcastJonathan
Official Employee
‎09-10-2020 01:55 PM

Re: Can not access my account

Hi @Tyler1999 if it fell out of the buyflow, someone should be reaching back out to you. I'd recommend chatting or calling in to see the status.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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