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BLOCK ON ADDRESSS

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Banahaninc
New Poster
‎12-17-2019 11:12 PM

BLOCK ON ADDRESSS

Why would I be paying for service to get set up when there is a block on the address have the service for 3 days and now I'm responsible for someone else's bill!
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jav6joev
Bronze Problem Solver
‎12-18-2019 08:20 AM

Re: BLOCK ON ADDRESSS

This is primarily a public customer forum.  Advice can be offered if more details of the previous Xfinity customer at your address is known.  A former roommate or family member?  Did you purchase/rent the home at the new address?

Joe V
(not a Comcast employee, just another paying customer)
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Again
Expert
‎12-18-2019 12:22 PM

Re: BLOCK ON ADDRESSS

@Banahaninc wrote:
Why would I be paying for service to get set up when there is a block on the address have the service for 3 days and now I'm responsible for someone else's bill!

If you are renting, or have bought a house, you need to take your lease/mortgage to your nearest Comcast store, along with ID and/or a utility bill, to prove that you are not related to the previous account holder.  Accounts are not just by customer but also by address.


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