Banahaninc's profile

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Tuesday, December 17th, 2019 8:00 PM

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BLOCK ON ADDRESSS

Why would I be paying for service to get set up when there is a block on the address have the service for 3 days and now I'm responsible for someone else's bill!

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Expert

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31.8K Messages

6 years ago


@Banahaninc wrote:
Why would I be paying for service to get set up when there is a block on the address have the service for 3 days and now I'm responsible for someone else's bill!

If you are renting, or have bought a house, you need to take your lease/mortgage to your nearest Comcast store, along with ID and/or a utility bill, to prove that you are not related to the previous account holder.  Accounts are not just by customer but also by address.

Gold Problem Solver

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2.2K Messages

6 years ago

This is primarily a public customer forum.  Advice can be offered if more details of the previous Xfinity customer at your address is known.  A former roommate or family member?  Did you purchase/rent the home at the new address?

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