BLOCK ON ADDRESSS

[Banahaninc]

Why would I be paying for service to get set up when there is a block on the address have the service for 3 days and now I'm responsible for someone else's bill!

[jav6joev]

This is primarily a public customer forum.  Advice can be offered if more details of the previous Xfinity customer at your address is known.  A former roommate or family member?  Did you purchase/rent the home at the new address?

[Again · Accepted solution]

---

@Banahaninc wrote:
Why would I be paying for service to get set up when there is a block on the address have the service for 3 days and now I'm responsible for someone else's bill!

---

If you are renting, or have bought a house, you need to take your lease/mortgage to your nearest Comcast store, along with ID and/or a utility bill, to prove that you are not related to the previous account holder.  Accounts are not just by customer but also by address.