nthornbury's profile

New Poster

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2 Messages

Thursday, January 30th, 2020 1:00 PM

Closed

Adding additional users to my account

I have read the articles describing how to add users to the "My Account" with the "Add Additional Users" button, but this button does not exist on my page when I go to the "Users" menu.  How do I add additional users?  Thank you.

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Gold Problem Solver

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26.5K Messages

5 years ago

Perhaps you aren't aren't logged in with the Primary UserID, or you already have 7 UserIDs set up. Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that the Primary UserID online doesn't always correspond with a name on your billing statement.

If the ID you are using is not Primary, you'll need to log in with the Primary ID. If you need help with that, or if your ID is Primary but you still don't have access, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on https://www.xfinity.com/support/contact-us/ and have them fix the problem.

New Poster

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2 Messages

5 years ago

Thank you!! You solved it...it had some weird account id as the primary! All fixed it now!

New Poster

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2 Messages

4 years ago

Hi I have over the last week called finally getting though to Tech support, explaining what the problem is ( unable to add two users to email account) the last tech gave me a number to refer to  IH185008019   nobody has called me back and nobody knows how to fix this problem  

Official Employee

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1K Messages

Hey there, I would be happy to help you out, however this is a almost two year old thread with a similar yet unrelated issue. Please create your own submission and I will gladly get to you on that new post. Thank you!

I am an Official Xfinity Employee.
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